Covid 19 Shipping Update

April 2020

Dear Friends

Our carriers have informed us that the current global situation has meant that their standard processes are not running as normal. There are fewer transport aircraft flying and as a result, some orders are waiting to be shipped out from the Netherlands. Fewer flights also mean that packages are being rerouted via different postal hubs once they reach the US. Disruptions within the US to the USPS system could mean further delays.

Except for some parts of Northern Italy registered shipments in Europe are experiencing little to no delays.

We have been reassured by our couriers, and also by our customers, that our packages are being delivered but we are not able to monitor their progress, nor are we able to predict exactly how long they may take to reach their destinations.

At this point, all we are able to do is to ask for your patience and understanding. Until the global situation stabilises and processes start to normalise, we are going to have to ask that you wait a little longer for your order to arrive.

We appreciate the obvious frustration caused by this situation. Please rest assured that we are committed to you receiving your order as quickly as possible and that we are monitoring the situation and adapting our shipping methods as required.

Thank you for your understanding

Love & Blessings from all at Waking Herbs