Frequently Asked Questions

Thank you for visiting Waking Herbs! Please review our Frequently Asked Questions if you have any questions about your order.

If you can't find your answer here, please contact us directly. We are grateful for your feedback as it helps us improve our project.

FAQ's


If you choose one of the following payment options during checkout it might take several days before we can clear your funds. Once we confirmed your payment your order status will be changed to 'completed' and we will present your package to the courier (usually the same day on weekdays).
  • Bank Transfer to USA Bank (5% Checkout Discount)
  • Bank Transfer to UK bank account (EUR / USD / GBP > 5% Checkout Discount)
  • ACH Direct Debit Payment (US customers only)
  • Bank Transfer from outside of EU / USA
  • Payment via USA Check to USA Checking Account
  • Pay with Bitcoin AND most other Cryptocurrencies (5% Checkout Discount)
  • Western Union
  • MoneyGram
These payment options should be cleared straight away, so expect a quicker turnover.
  • Giropay
  • iDEAL
  • MisterCash / Bancontact
  • Mybank
  • Sofortbanking
  • Billink
If you, at any time, have questions about the status of your order feel free to contact us through the contact form.
Our website is SSL secured to guarantee your online safety. Your personal details will only be used for shipping your order and an occasional discount offer. All our emails are encrypted by Protonmail. This guarantees highly secure and encrypted emails.

We don't sell (ready made) ayahuasca as this is illegal. But we do ship plant material to Germany. Und ja, wir lesen und sprechen auch Deutsch, aber schreiben is etwas schwieriger.

Our registered orders are shipped with DPD and take a few days to arrive from the Netherlands.

Although the UK left the European Union on January 31st 2020, it still remains part of the European single market. As such, UK customers will still be classed as European customers until 01/01/2021. This means that we still cannot except credit or debit card payments from UK customers and will not be able to until the start of 2021.  
Sure, we are happy to serve you with bigger quantities. We are grateful that we may serve many healers, apprentices and communities in the US, Europe, Asia, Canada and Australia. And we will happily inform you about our bulk packaging and pricing. Our wholesale minimum order starts at 500 EURO. Please fill out the form here to request more information. Once we receive your inquiry we will contact you in 24-48 hours to find out how we can best meet your needs.
We have been successfully shipping Mimosa hostilis around the world for some years now. However, there are certain, country-specific restrictions to which we must abide.
  Legislation dictates that we cannot ship Mimosa products to the following countries: Bulgaria
 Canada
 France (including Overseas Territories of France) 
Indonesia
 Lithuania
 Norway
Poland
 Russia
 Switzerland 
Ukraine  
Shipping Mimosa hostilis to the USA: For customers ordering only our Mimosa hostilis Hidden Valley and/or Mexican MHRBs, we have also established a warehouse that will exclusively ship to our customers from within the US.  This has the advantage of offering tracked shipping without having to pass through customs and a delivery time of only 3-4 working days. Orders will be shipped with USPS Priority mail.  This service is available for Mimosa only orders.  Any other products will need to ordered separately and will be shipped from the Netherlands.
   
Please have a look at this specific faq for further information on the shipping options that we offer to the USA.

April 2020

Dear Friends
Our carriers have informed us that the current global situation has meant that their standard processes are not running as normal. There are fewer transport aircraft flying and as a result, some orders are waiting to be shipped out from the Netherlands. Fewer flights also mean that packages are being rerouted via different postal hubs once they reach the US. Disruptions within the US to the USPS system could mean further delays.

Except for some parts of Northern Italy registered shipments in Europe are experiencing little to no delays.

We have been reassured by our couriers, and also by our customers, that our packages are being delivered but we are not able to monitor their progress, nor are we able to predict exactly how long they may take to reach their destinations.

At this point, all we are able to do is to ask for your patience and understanding. Until the global situation stabilises and processes start to normalise, we are going to have to ask that you wait a little longer for your order to arrive.

We appreciate the obvious frustration caused by this situation. Please rest assured that we are committed to you receiving your order as quickly as possible and that we are monitoring the situation and adapting our shipping methods as required.

Thank you for your understanding
Love & Blessings from all at Waking Herbs
You need to pay VAT if you are in the EU. Our prices are listed without VAT
All prices listed on our website are net prices (excluding sales tax). Only buyers receiving items within the European Union need to pay sales tax in the Netherlands. The sales tax on all unprocessed natural products is 9% and on all other products 21% as by Netherlands tax law. Sales tax is calculated on the total net checkout amount and also needs to be paid over the shipping costs if they apply. Again this only is obligatory for customer based in the European Union. All other customers do not need to pay any taxes in the Netherlands.

Our products are not sold and intended for human consumption. We are happy to help out if you have any questions or concerns, but we don't have recipes.

If you are looking for more information about Ayahuasca, it's origin, composition, effects of Ayahuasca, legal status, prevalence of use and health and risk reduction of Ayahuasca, please visit Psycheplants.org. This the a website of ICEERS, the International Center of Ethnobotanical Education Research & Service.

When you place an order in our web shop, you will automatically see the shipping options that are available, depending on your cart contents and the US state you are shipping to.  For different states we use different methods:
  Registered PostNL: This option ships using PostNL, the national postal service of The Netherlands.  Once the package arrives in the US, the USPS take over the shipping.  Orders can be tracked with the tracking tool found at www.usps.com. Registered via NY: Depending on which state you are shipping to, this option will be available in order to try and ensure that there are no delays to your package as it enters the US.  Packages are shipped first of all with PostNL to a NY forwarding address and then, from there, shipped on to you.  We will update you on the tracking once your order is shipped from the Netherlands and then again once it is forwarded from NY.  Updates can take up to 24 hours because we work in different time zones around the world.
Free Shipping from USA: For customers ordering only our Mimosa hostilis Hidden Valley and/or Mexican MHRBs, we have also established a warehouse that will exclusively ship to our customers from within the US.  This has the advantage of offering tracked shipping without having to pass through customs and a delivery time of only 3-4 working days. Orders will be shipped with USPS Priority mail.  This service is available for Mimosa only orders.  Any other products will need to ordered separately and will be shipped from the Netherlands.
Free shipping: There is no tracking available for this reliable, but slower shipping method.  Packages ship with PostNL and then are handed over to the USPS and deliveries may take up to 30 days.  This option is not always available, depending on what you are ordering and where you are shipping to.
Your shopping cart will always show you the shipping options available for your order, depending on your cart contents and the shipping address you have entered.
   
Most likely we do. However not all products to every country due to legislation of some of those countries. Check the product to see if we ship your favourite one to your country. We have many happy customers in the US, Canada, Australia and throughout Europe and Asia. We send every order with extra blessings for safe and smooth shipping. Please keep in mind that customs of some countries such as South Africa, Israel, Iceland and a few others can delay the orders.

We offer two types of shipping to countries other than the USA:

  1. Registered shipping:  This comes with tracking and is much faster than our Free shipping.
  2. Free shipping: For this service no tracking is available.  It tends to be half as quick as the registered shipping.
But hey, ... if you're not in a hurry and tracking is not important please feel free to use our reliable free shipping option.

Good to know

  • All your orders are packed and shipped discreetly with only the obligatory information such as shipping and return address on the outside.
  • Registered orders outside of Europe are sent with Postnl, a solid partner who hands your order over to the national postal company of your country. For instance in the US it will be USPS.
  • Registered orders within Europe are sent with DPD. Fast and trackable at all time.
  • Our Free shipping option is slow(er) but very reliable too. Estimated shipping time for outside Europe is between two to four weeks depending on postal flows.
  • For valuable orders we would advise the Registered option.
During the ordering process you can choose the payment option which suits you best. We accept almost all common online payment options. Such as payment to our bank accounts, several electronic payment methods, Bank Transfers, Checks (US), Sofort (DE), Giropay (DE), iDEAL (NL), Mistercash (BE) and Postpay (IT).