Frequently Asked Questions

Thank you for visiting Waking Herbs! Please review our Frequently Asked Questions if you have any questions about your order.

If you can't find your answer here, please contact us directly. We are grateful for your feedback as it helps us improve our project.

FAQ's


Wakingherbs.com is currently not available in all countries

We regret we cannot service all of our friends around the world due to legal restrictions and ambiguities.

For more information please see http://erowid.org, http://iceers.org or send us an email at admin@wakingherbs.com

Thank you for your understanding.

You can expect to receive a used box when your order is shipped out, as we have deals with local shops to re-use their boxes. Our products are professionally packed in re-usable tins and plastic bags. We hope you re-use these materials. We try to minimise waste as much as possible. Plastics and paper are picked up for recycling and all the plant material goes in our garden. As we are aware that shipping these sacred plants across the globe costs energy we try to keep the weight of the parcels as low as we can. And of course we plant more sacred plants than we harvest.
We offer a 14 day money return policy on all orders. After receiving the shipment the buyer has to contact us within 14 days. Refunds will be given as money back or replacement. The return shipping costs will be paid by the buyer. The item needs to be returned in its original and unopened condition in order to receive a refund. Some products may dry out or go bad over extended periods of time and whilst in transit, diminishing their value. In such cases, we will evaluate refunds on a case-by-case basis, but we cannot fully refund these returned orders. All refunds will be paid within 14 days. Shipping costs for returned orders are the responsibility of the buyer. If you decide you want to cancel your order once it has been shipped, you may refuse it upon delivery. If you have already received your package, do NOT ship it back until we have communicated instructions as to if and how you may do so. In principal, all sales are final, although we strive to find a mutually acceptable solution when issues arise.